FREE U.S. SHIPPING ON ORDERS $100+

FREE U.S. SHIPPING ON ORDERS $100+

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FAQ's


    • Where is DIPPED based?

       

      We are based in Southern California, originated in The Bay.

       

    • Where are your fabrics made and assembled?

       

      Most of DIPPED's garments are made in North America. Each product features some of the highest quality fabrics available on the market and are guaranteed to last long while retaining amazing feel & comfort. (Trust us our gear lasts for years!)

       

    • What is the proper cleaning care for DIPPED garments? 

      When in doubt always machine wash your DIPPED gear with cold water and then follow up with an old fashioned hang dry. This will ensure the prints and garments will have an extended lifetime while retaining superior look and feel. If you happen to dry one of our tees do not fret, our tees are either embroidered or printed with high quality inks using the latest and greatest in manufacturing technology.

       

    • What is this store's return and exchange policy?

       

      Returns and Exchanges are available on eligible orders within 30 days upon delivery of the order. Exchanges are free to customers (limit 1 exchange for each item per order) however returns for refunds have a flat $15 restocking fee. Returns for store credit however are available free of charge and also come with an added $10 in bonus credit.

      To be eligible for an exchange or return the items must be in as- new condition with the original tags still attached. Customer Support must also be contacted prior to shipping the return order. Any return order shipped back by the customer without first contacting our support team will not be accepted. Unsatisfied with your product? Please contact us here! We'd love to get your input and help you out in any way possible.

       

    • Do you accept orders placed outside of the US?

       

      Yes we do! DIPPED ships worldwide.

       

    • How long will it take to receive my order?

       

      Orders typically are delivered within 3 business days from the date of order but please allow up to 1 week for shipments to arrive from order confirmation.

       

    • How do I pay for my order? Is it secure?

       

      Our store is powered by Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, DIPPED has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and all other major credit/ debit cards. 

       

    • What if something is wrong with my order?

       

      If you have a problem with an order from DIPPED, or have any questions regarding a previous order, please contact us directly through our Contact page or via email at contact@dippedcompany.com.